TERMS & CONDITIONS

Every great relationship starts with transparency and setting clear expectations. Here's ours.

1. COMPANY INFORMATION

This website is registered in UK, with registered address at 5 Fountayne Road, London. By accessing this website and purchasing any products or services, you agree to be bound by these Terms.

2. NATURE OF SERVICES & PRODUCTS

We provide digital products, spiritual services, and physical goods. All offerings are intended for personal, educational, and spiritual development purposes only and do not replace medical care, diagnosis, or treatment.

3. NO MEDICAL ADVICE DISCLAIMER

All content, services, and products are not a substitute for professional advice, including medical, psychological, psychiatric, legal, or financial advice.

You remain fully responsible for your decisions, actions, and results.

Where a licensed psychologist participates in specific sessions, their input is limited to educational and informational purposes within the scope of the program and does not establish a therapist-client relationship unless explicitly agreed in a separate contract.

We make no guarantees of measurable outcomes such as medical healing or quantifiable results.

4. SPIRITUAL SERVICES DISCLAIMER

Results are subjective and based on personal interpretation. Services are not guaranteed factual claims.

All services are offered for self-reflection and support purposes only.

5. DIGITAL PRODUCTS – ACCESS & USAGE

Upon purchase, you are granted a non-transferable, non-exclusive license for personal use only.

You may not reproduce, distribute, resell, or share any content.

Unauthorized use may result in termination of access and legal action.

6. RIGHT OF WITHDRAWAL (EU/UK COMPLIANCE)

Digital Products

By purchasing digital content with immediate access, you:

  • Explicitly consent to immediate delivery

  • Acknowledge that you lose your 14-day right of withdrawal once access begins

No refunds are provided after access has been granted.

7. SERVICES (INCLUDING SPIRITUAL SERVICES & SPELL WORK)

If a service has not yet been delivered, the 14-day withdrawal right applies unless waived.

If the service has begun with your prior consent, the right of withdrawal is lost.

Cancellations

  • Sessions must be cancelled at least 24 hours in advance

  • Late cancellations may be charged in full

Spell Services

Due to the preparatory and energetic nature of the work:

  • No cancellations or withdrawals are permitted within 48 hours (2 days) prior to the agreed service date.

8. PHYSICAL PRODUCTS (SKINCARE)

Customers have the right to request a return within 14 days of delivery.

To be eligible:

  • Product must be unused or only minimally tested

  • Product must be returned in original packaging

Due to the hygienic and cosmetic nature of skincare products:

  • Opened or used products may be subject to reduced refunds based on condition

  • Returns may be refused where hygiene is compromised

Customers must follow all usage instructions provided on packaging, especially for sensitive/ delicate skin.

We are not responsible for adverse reactions resulting from:

  • Failure to follow instructions

  • Known or unknown skin sensitivities

  • Allergic reactions

9. FAULTY OR DEFECTIVE PRODUCTS

Under EU/UK consumer law, products are covered by a legal guarantee.

This applies only to defects in:

  • Manufacturing

  • Materials

This does not cover:

  • Skin reactions or sensitivities

  • Improper use

  • Normal product variation (color, scent, texture in natural products)

Where a product is confirmed defective, customers are entitled to repair, replacement, or refund.

10. LIMITATION OF LIABILITY

We are not liable for indirect, incidental, or consequential damages, including loss of income, emotional distress, or perceived lack of results.

Our total liability is limited to the amount you paid for the product, course or service.

11. CHARGEBACK & FRAUD

We reserve the right to suspend access or services in case of disputes or chargebacks.

Fraudulent claims may result in legal action.

12. INTELLECTUAL PROPERTY

All content is protected by copyright and may not be copied, shared, or resold.

13. GOVERNING LAW

These Terms are governed by the laws of UK & EU, with applicable EU and UK consumer protection laws.